Privacy Policy

We respect your privacy. We do not sell, rent, or share your personal data with any third party for marketing purposes. Your data is used only to operate our services, process orders, and comply with legal obligations.

This Privacy Policy explains how isproutsgroup.com (“we”, “our”, or “us”), operating from Vadodara, Gujarat, India, collects, uses, and protects your personal information when you visit our website or use our services.

1. Information We Collect from You

• Personal Details: full name, email address, phone number, date of birth (if provided), gender, and location (city/state).
• Payment Information: billing address, payment method details (credit/debit card, UPI, net banking, or other payment credentials). We do not store raw card numbers on our servers unless you explicitly opt in to a card tokenization service provided by a PCI-compliant provider.
• Delivery Information: shipping address, contact name, and phone number.
• Account Profile: profile photo, bio, favorites and collections, followers, and linked third-party accounts (e.g., social media).
• Transaction Details: shop name, items purchased, purchase price, and transaction date.

2. Information Automatically Collected

• IP address, device type, operating system, browser type, and language preferences.
• App version and usage statistics.
• Interaction details (pages visited, clicks, searches) and diagnostic data (error reports, crash logs).
• General location data based on IP or user settings; precise location only if you permit it.

3. Promotion Information

We may occasionally send you promotional or service-related messages, but only if you have opted in to receive them. You may unsubscribe at any time using the link provided in our emails or through your account settings. We will never share your contact information with third parties for promotional purposes.

4. Information from Third Parties

We may receive your information from third parties including payment gateways, fraud prevention services, and marketing partners. This may include name, billing address, email, phone number and fraud risk scores. We use this data to process payments securely, prevent fraud, and improve service quality.

5. How We Use Your Information

We use personal information to process and fulfill orders, communicate about accounts and transactions, provide customer support, personalize your experience, comply with legal obligations, and prevent fraud.

6. Your Rights and Choices

Under applicable Indian law (including the Digital Personal Data Protection Act 2023) you have rights including access, correction, deletion (where applicable), objection to processing, and to opt-out of marketing.

To exercise your rights contact: support@isproutsgroup.com

7. Data Security and Retention

We implement industry-standard security measures to protect data. We retain personal data only as long as necessary for the purposes described (for example, transactional records for tax & accounting — typically 7 years — or as required by law).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. We do not use cookies to track or share your data with advertisers or external analytics services. Cookies are limited to essential functions like login sessions and user preferences.

9. Disclosure to Law Enforcement

We may disclose information if required by law, regulation, or legal process issued by Indian authorities or to protect our legal rights.

10. Contact & Grievance Redressal

If you have questions or wish to raise a grievance, please contact us:

isproutsgroup.com
Email: support@isproutsgroup.com
Address: Vadodara, Gujarat, India